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VisitEngland renewal FAQs

Let us help you answer any questions you may have about your annual quality assessment scheme renewal.

Thank you for being a member of the VisitEngland Recognition Scheme during the past year. Your annual renewal invoice will be sent shortly to you via e-mail. 

The following should answer any questions you might have, but please do contact us if anything's unclear.

 

 
What period does my recognition cover?

Your VisitEngland Recognition covers the period from 1st April 2020 to 31st March 2021.

Your annual invoice will be e-mailed to you in March 2020.

 

How can I pay annual recognition renewal?

BACS

Account Name: AA Media Limited VE Assessments    Bank: Barclays

Sort Code: 20-05-26, Account: 73452972 quoting your invoice number or account number as reference. Please send your remittance to [email protected]

Credit/debit card
You can pay over the phone by calling 01256 338350 – option 1. Please note the telephones will be very busy during the renewal period and if you experience difficulties getting through to us, please use the online portal method.

Cheque
Payable to 'VisitEngland Assessment Services'.

Please write your invoice number or establishment address and postcode on the reverse of the cheque.

Direct debit
Please download and fill in a Direct Debit mandate – payments will normally be taken in April and October, but a schedule of payments will be sent from Credit Control once the mandate has been set up. If you are already set up as a Direct Debit payer you do not need to fill this form in again.

If you would like to spread your payments in two instalments, simply download the Direct Debit mandate and return it to:

[email protected]

Or print and post to:

VE Credit Control,
Grove House,
Lutyens Close,
Lychpit,
Basingstoke RG24 8AG

This is a payment method not ‘pay as you go’. The fee is due in full should you leave the scheme during a scheme year – please refer to the terms and conditions.

If you have changed your bank details, please download and fill in a Direct Debit mandate and scan to [email protected] and we will make the change.

I have a payment query

You can email [email protected] or call 01256 338350 – choose option 1 for assistance.

What happens if I do not pay?

Unfortunately, we will have to withdraw your establishment from the VisitEngland Recognition scheme.

This will mean that your establishment will no longer feature on www.RatedTrips.com.

All signage, logos and reference to VisitEngland in any marketing/media channels will have to be removed immediately.

I have an assessment query

Please call us on 01256 338350 – option 2 or email [email protected]

What are the benefits of being a scheme participant for 2020–2021?

There are many benefits to being a participant – visit our participant benefits page to see the full range of benefits and offers for 2020–202.

What do I do if there has been a change of ownership or I wish to leave?

Please call us on 01256 338350 – option 2 or e-mail [email protected]

When will I receive my recognition certificate?

We will be issuing certificates once the invoice for your establishment has been paid. This should follow no more than 6 weeks from payment date.

How can I add on a scheme, such as a Welcome Scheme or Taste Award?

VisitEngland offers the opportunity to existing properties to join additional schemes.

– Find out more about the Welcome Schemes

– Find out more about the Taste Scheme if you want to show guests the quality of the food, drink and service you offer.

Please send your completed forms to [email protected]

How can I update my listing on RatedTrips.com?

Look out for an email from [email protected] and VisitEngland Assessment Services during March 2020 asking you to sign in and update your details via the Rated Trips portal.

This will allow you to correct details and submit images that will appear on RatedTrips.com

How can I contact VisitEngland Assessment Services?

01256 338350 Monday–Thursday 9am–5pm, Friday 9am–4pm

VisitEngland Assessment Services,
Grove House,
Lutyens Close,
Basingstoke
RG24 8AG

e-mail [email protected]